Returns & Exchanges
At Vape Superstore, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused products and a comprehensive warranty on hardware. Please ensure all e-liquids and coils remain in their original, sealed packaging to be eligible for a refund or exchange.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for the return.
Package Your Items
Securely pack the items in their original packaging, ensuring all accessories and manuals are included to avoid restocking fees.
Ship the Return
Affix the provided return label or ship the package using a tracked service to our central warehouse address.
Inspection and Refund
Once our technicians verify the condition of the items, we will process your refund or dispatch your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing